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Reception

1. Was your receptionist courteous and helpful? YesNo

2. Did your receptionist cover all details thoroughly? YesNo

If no, please specify any items not covered:

3. Did your receptionist call to remind you about your appointment prior to the day of your cleaning? YesNo

Technician Services

1. Was your technician:

Neat in appearance? YesNo

Professional and Knowledgeable? YesNo

Courteous and Friendly? YesNo

On time (showed up within your allotted time window)? YesNo

Call if he was running late? Not ApplicableYesNo

2. Did the technician explain the cleaning process and pricing before the cleaning took place? YesNo

3. Was a walkthrough of the premises done with you at the end of the service? YesNo

Follow Up

1. Did your receptionist call you to follow up after your cleaning service (within 2-7 business days)? YesNo

2. Was the cleaning service performed to your satisfaction? YesNo

3. Did you feel that any area of the cleaning service needed improvement? YesNo

If yes, please explain:

4. Would you use GREENWAY CARPET CLEANING again? YesNo

5. Would you care to leave a testimonial regarding your cleaning service here on our website for others to view? YesNo

If yes, please provide your testimonial below:
(Your testimonial will be posted to our website shortly.)

6. Would you like to be added to our Quarterly Preferred Customer Newsletter which highlights upcoming specials? YesNo
(You can opt out anytime at the bottom of the newsletter)