Quality Assurance Service Report

Please complete our Quality Assurance Service Report AFTER your cleaning with us.

Your Name (required)

Address (required)

City (required)

Postal Code (required)

Your Email (required)


Reception

1. Was your receptionist courteous and helpful?

2. Did your receptionist cover all details thoroughly?

If no, please specify any items not covered:

3. Did your receptionist call to remind you about your appointment prior to the day of your cleaning?


Technician Services

1. Was your technician:

Neat in appearance?

Professional and Knowledgeable?

Courteous and Friendly?

On time (showed up within your allotted time window)?

Call if he was running late?

2. Did the technician explain the cleaning process and pricing before the cleaning took place?

3. Was a walkthrough of the premises done with you at the end of the service?


Follow Up

1. Did your receptionist call you to follow up after your cleaning service (within 2-7 business days)?

2. Was the cleaning service performed to your satisfaction?

3. Did you feel that any area of the cleaning service needed improvement?

If yes, please explain:

4. Would you use GREENWAY CARPET CLEANING again?

5. Would you care to leave a testimonial regarding your cleaning service here on our website for others to view?

If yes, please provide your testimonial below:
(Your testimonial will be posted to our website shortly.)


6. Would you like to be added to our Quarterly Preferred Customer Newsletter which highlights upcoming specials?
(You can opt out anytime at the bottom of the newsletter)

Please note that we have a referral program! If you are thrilled with our service – have your friends mention your name when they book and complete their 1st time appointment with us. We will send you a $25 gift certificate valid towards any cleaning service you book with us if they mention your name!

Thank you for taking the time to fill out our survey. 

All comments are appreciated as we are always looking for ways to improve our service.